Return / Exchange policy
What if something in the package
turns out to be broken?
We are very careful in packing your
orders but still, any damage may occur. In such a situation you have to prove
the damage within 3 hours of receiving your order. Implementation will take 10
to 15 working days approximately.
Once you place an order for purchase
from our online shopping store, this order will be considered a Confirm Order.
We will not consider a change in the decision after sending you the order.
According to the return or change
policy, we will only entertain cases that we have received
within 3 working days.
We will not refund your shipping in
the event of a refund.
If you have ordered a product of any
kind from our online store but have not used it, you can always return it
within 3 working days, but you will have to bear the cost of shipping for the
return with the original receipt. The whole process can take about 10 to 15
days for the return or replacement of the product. The return requires that the
product should be in its original condition and there is no damage of any kind.
Shopping from a physical outlet
If you have purchased from one of our
physical outlets, the return or change will be from the same store but within 3
working days with the original receipt, it is possible.
It is very important for some
products like fashion and beauty that if the product is opened or used or the
product is damaged, it will not be returned, refund, or replaced.
Similarly, if you want to return any
product purchased from our online shopping store, please contact us directly.
It may take 10 to 15 days to resolve your issue. Broken or unsealed items will
not be returned, refund, or replaced.
Shipping charges discount
In no case will there be a discount
or refund on shipping charges.
Repeated history of refuse to
take order or payment issues
Planetsid.com has the right to cancel
an order for any kind of improper conduct or non-payment in the past. If
someone has done this twice in the past, the order will not be entertained.
What if something in the package
turns out to be broken?
Planetsid.com makes easy online
shopping and adopts the best rules and procedures in the packaging of orders,
but since some products are very fragile, breakage is possible during the order
transfer, please contact us as soon as possible in this case.
We will not take back this product
but you will be given a discount coupon according to the loss.
We won’t send any kind of spam